Mrcoin Privacy Policy — How We Protect Your Data
Mrcoin takes its responsibility to protect the personal information of every user in Malaysia seriously. This Privacy Policy explains what data we collect, how we use it, how it is stored securely and what your rights are as a user.
Effective date: 1 January 2026. Please read this document carefully before registering or using the mrcoin platform.
Information We Collect from Users
When you register and use the mrcoin platform, we collect several categories of information to enable the service to function properly and securely. All data collection is carried out transparently and solely for the purposes set out in this policy.
Account Information
During registration, we collect your full name, phone number, email address (if provided), and any information required for identity verification (KYC). This information is used to verify your identity, prevent fraud, and keep your account secure.
Payment Information
We record information relating to financial transactions in Malaysian Ringgit (RM) — including the payment method used, transaction reference number, date and amount. Full bank account or e-wallet numbers are not stored directly in mrcoin's systems; all processing is handled through recognised third-party payment providers.
Device & Browser Information
We collect technical information such as device type, operating system, browser type, IP address and aggregated platform usage data. This helps us identify and resolve technical issues, as well as improve the user experience across various mobile devices.
Usage Data & Activity
In-platform activity records — such as games played, session duration and interactions with platform features — are collected for security, fraud prevention and service improvement purposes.
Content Summary
- Information We Collect
- Purpose of Data Use
- Cookies & Tracking
- Third-Party Sharing
- User Rights
- Security, Amendments & Contact Us
How We Use Your Data
Mrcoin only uses collected data for legitimate purposes directly related to the provision of our services. We do not sell or rent your personal information to any party for commercial marketing purposes.
Processing KYC and verifying user identity to prevent fraud and ensure compliance
Securely processing deposits and withdrawals in RM, and maintaining transaction records for reference
Identifying users when they contact support and accurately resolving account enquiries or issues
Detecting and preventing suspicious activity, fraud, bot usage and unauthorised access
Analysing aggregated usage data to improve platform performance and the overall user experience
Sending important notifications to users regarding account activity, transactions, and VIP status updates
Cookies, Tracking & How to Manage Your Preferences
The mrcoin platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored in your browser that help the platform remember your login session settings, language preferences, and other basic information.
Types of Cookies Used
- Session Cookies: Required to maintain an active and secure login session. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Storing your language preferences and display settings for a more consistent experience.
- Analytics Cookies: Collecting aggregated, anonymised usage data to help us understand how users interact with the platform.
How to Manage Cookies
You can manage and delete cookies through your browser settings. Please note that disabling session cookies may affect the login functionality and your overall experience on the mrcoin platform. For guidance on managing cookies in your browser, refer to your browser's documentation.
Sharing Information with Third Parties
Mrcoin does not sell, exchange or transfer your personal information to third parties for marketing or commercial purposes. However, there are limited circumstances where data sharing may be necessary to enable the service to function or to comply with legal requirements.
Payment Service Providers
To process deposits and withdrawals in RM, the necessary transaction information is shared with legitimate, recognised payment service providers. These providers are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
Legal Requirements and Compliance
Mrcoin may be required to disclose user information to the relevant authorities in Malaysia if directed to do so by a court order, applicable law or valid legal process. In such circumstances, we will endeavour to notify the affected users where permitted by law.
Cross-Border Data Transfers
Where any data processing takes place outside Malaysia, mrcoin ensures that protection equivalent to the standards set out under Malaysia's Personal Data Protection Act 2010 (PDPA) continues to apply.
Data Protection Commitment
- Data is not sold to advertisers or marketing companies
- Third-party sharing limited to service operations or legal requirements only
- All third-party providers are bound by confidentiality agreements
- Full compliance with Malaysia's PDPA
Contact us at [email protected] or check the FAQ for more information on how we manage your data.
Your Rights as an mrcoin User
As a registered user, you have certain rights regarding your personal information held by mrcoin. These rights may be exercised by contacting our support team.
Right of Access
You have the right to request a copy of the personal information we hold about you. Requests will be processed within a reasonable timeframe, subject to identity verification.
Right of Rectification
If you find that the personal information in your account is inaccurate or out of date, you have the right to request a correction. Log in to your account and update your profile details, or contact support for assistance.
Right to Erasure
You may request the deletion of your account and personal data. Please note that certain records may need to be retained for a specified period to meet legal obligations or financial regulatory requirements.
Data Security, Policy Amendments and How to Contact Us
Mrcoin Data Security
Mrcoin implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, accidental alteration or deletion. These include data encryption during transmission, strict internal access controls and continuous system monitoring.
While we take every effort to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to also take steps to safeguard your account by using a strong password and keeping your login credentials private.
Privacy Policy Amendments
Mrcoin reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any material amendments will be communicated via in-platform notifications or email to registered users. Continued use of the platform after any amendments take effect will be considered acceptance of the updated terms.
Contact Us
For any enquiries relating to this Privacy Policy or to exercise your rights, please contact the mrcoin team at: [email protected]. We will endeavour to respond to your enquiry within seven (7) business days. For general questions about the platform, visit FAQ section us.
Your Privacy Matters to Us at mrcoin
We are committed to handling your data responsibly. Whether you are ready to get started on the mrcoin platform or have further questions, we are here to help.